Frequently Asked Questions

You can book a cab with Gooride in several ways:

• Mobile App: Download the Gooride app from Google Play or App Store, create an account, and book your ride
• Website: Visit our website and use the booking form
• Phone: Call our customer support at +91 8080 123 456 for assistance

Simply enter your pickup and drop locations, select your preferred cab type, and confirm your booking.

Yes! Gooride offers advance booking up to 7 days in advance. You can schedule your ride through the app by selecting the "Schedule" option when booking. We recommend scheduling at least 2 hours in advance for airport rides and 4 hours for outstation trips.

Once your booking is confirmed, you can track your cab in real-time through the Gooride app. The app shows:

• Driver's name, photo, and rating
• Cab model and license plate number
• Real-time location on map
• Estimated time of arrival (ETA)

You'll also receive SMS updates with driver details and ride status.

If you're having trouble finding your driver:

• Use the "Call Driver" feature in the app to contact them directly
• Check the live location tracking to see exactly where the cab is
• Look for the cab with the license plate number provided in the app
• If you still can't locate the driver, contact our 24/7 customer support

Gooride accepts multiple payment methods for your convenience:

• Digital Wallets: Google Pay, PhonePe, Paytm, Amazon Pay
• UPI: Direct UPI payments
• Credit/Debit Cards: Visa, Mastercard, RuPay, American Express
• Net Banking: All major banks
• Cash: Available in select cities
• Gooride Wallet: Add money to your wallet for faster payments

Your fare is calculated based on several factors:

• Base Fare: Starting fare depending on cab type
• Distance: Per kilometer rate after the first few kilometers
• Time: Per minute charge for waiting time
• Tolls & Taxes: Any applicable toll charges and GST

You'll see an estimated fare before booking. The final fare may vary slightly based on actual distance and time.

Yes! After every completed ride, you'll receive:

• Digital invoice via email
• Ride receipt in the app under "My Rides"
• SMS with fare breakdown

For corporate accounts, detailed monthly statements are also available.

Our cancellation policy is designed to be fair to both passengers and drivers:

• Free Cancellation: Up to 30 minutes before pickup - No charge
• Late Cancellation: Less than 30 minutes before pickup - ₹50 fee
• Driver Arrived: After driver reaches pickup location - ₹100 fee
• No-Show: Passenger not available at pickup - Full fare charged

Cancellations due to emergency or app issues can be appealed to customer support.

To cancel a ride:

1. Open the Gooride app and go to "My Rides"
2. Select the active ride you want to cancel
3. Tap on "Cancel Ride" button
4. Select a reason for cancellation
5. Confirm cancellation

You'll receive a confirmation message and any applicable cancellation fee will be displayed.

Your safety is our top priority. We implement multiple safety measures:

• Verified Drivers: All drivers undergo thorough background checks
• GPS Tracking: Every ride is tracked in real-time
• SOS Button: Emergency button in the app connects you to our safety team
• Share Ride Status: Share your ride details with family/friends
• 24/7 Support: Round-the-clock customer assistance
• Sanitized Cabs: Regular sanitization of all vehicles

In case of emergency:

1. Use the SOS button in the Gooride app immediately
2. Our safety team will be alerted and will contact you
3. Call local emergency services (Police: 100, Ambulance: 102)
4. Share your live location with emergency contacts

Your safety is our priority. All emergencies are handled with utmost urgency.

All Gooride driver partners undergo rigorous verification:

• Background check with local police verification
• Valid driver's license verification
• Vehicle registration and insurance check
• In-person training and orientation
• Regular refresher courses on safety and customer service

Currently, Gooride assigns the nearest available driver to ensure quick pickup. However, you can:

• Mark drivers as "Favorite" in the app for priority matching
• Request the same driver for round trips
• For corporate accounts, dedicated drivers can be arranged

Creating a Gooride account is simple:

1. Download the Gooride app from Google Play or App Store
2. Tap "Sign Up" and enter your mobile number
3. Verify with OTP sent to your phone
4. Add your name and email address
5. You're ready to book rides!

You can also sign up using Google or Facebook for faster registration.

To delete your account:

1. Go to Settings in the Gooride app
2. Select "Privacy & Security"
3. Tap on "Delete Account"
4. Follow the confirmation steps

Note: Account deletion is irreversible. All your data will be permanently removed within 30 days as per our privacy policy.

If you're experiencing app issues, try these steps:

1. Force close the app and restart it
2. Clear app cache from phone settings
3. Check for app updates in Play Store/App Store
4. Restart your phone
5. Check your internet connection

If problems persist, contact our tech support at tech@gooride.in

Luggage capacity varies by cab type:

• Economy: 2 medium suitcases
• Sedan: 3-4 medium suitcases
• SUV: 5-6 medium suitcases
• Luxury: 3-4 suitcases

For extra luggage or special items (sports equipment, musical instruments), please mention in booking notes.