Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Gooride Technologies Pvt. Ltd. ("Gooride", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.
Our Commitment: We believe in transparency and giving you control over your personal information. Please read this policy carefully to understand your rights and how we handle your data.
By using Gooride services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
We collect several types of information to provide and improve our services:
Name, email address, phone number, date of birth, and profile photo
Real-time GPS location during rides, pickup/drop addresses, and trip history
Payment method details, transaction history, and billing address (processed securely by PCI-compliant partners)
Device type, operating system, unique device identifiers, and app usage data
Password, security questions, and authentication tokens
Customer support interactions, feedback, and survey responses
If you are a driver partner, we additionally collect:
We use your information for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing Services | Personal info, location, payment | Contract performance |
| Safety & Security | Location, identity verification | Legitimate interest |
| Customer Support | Account info, communication data | Contract performance |
| Improving Services | Usage data, feedback | Legitimate interest |
| Marketing | Email, preferences (with consent) | Consent |
| Legal Compliance | As required by law | Legal obligation |
We use real-time location tracking during rides for:
Note: Location data is only collected during active rides and for a short period afterward to complete transactions. You can disable location services when not using the app.
We share your information only in the following circumstances:
When you book a ride, we share with your driver:
We engage trusted third parties who help us operate:
We may disclose information if required by law, court order, or government agency.
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We NEVER sell your personal information to third parties.
We implement robust security measures to protect your information:
We retain your information as long as your account is active. After account deletion:
Depending on your location, you have the following rights:
To exercise any of these rights, please contact our Data Protection Officer at dpo@gooride.in. We will respond within 30 days.
Account Deletion: You can delete your account directly in the app under Settings > Privacy > Delete Account. This action is irreversible.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.
Users between 13-17 may use our services only with parental consent and supervision.
Your information may be transferred to and processed in countries other than your own. We have servers in India and use cloud services globally.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws.
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when changes were last made.
If you have questions or concerns about this Privacy Policy or our data practices:
For complaints or grievances, you may contact our Grievance Officer:
Our privacy team is here to address any concerns you may have.
Contact Privacy Team Download App